Service Commitment
Alongside Therapy Focus, we are committed to working with you to help deliver more change than you imagined possible, and ensure you get better value from your NDIS funding.
Here you’ll find information about how we’ll work together with you, and our participant charter.
How We Will Work Together
You can view and download this document below. It covers:
- What you can expect from us and what we expect from you
- Privacy and how we use your personal information
- Service delivery charges (including travel)
- Changing or cancelling appointments
- Providing feedback and complaints.
Participant Charter
You can view and download this document below. Our participant charter is a one-page document that summarises how we will work together. It covers:
- Expectations for how we’ll engage with each other
- Changing or cancelling appointments
- How you can provide feedback or make a complaint.
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