Here you’ll find our privacy, and complaints and grievances policies, both of which can be viewed and downloaded.
At Everyday Independence, we’re committed to protecting your privacy and providing a secure online experience.
What information we can collect, and how we collect it
How we store and protect personal and health information
How you can find out what information we hold and correct it if it’s wrong
How we can use and disclose information
How you can complain if you think there’s been a privacy breach
How to obtain valid consent.
Complaints and Grievances
Everyday Independence is committed to the rights of all participants, clients, team members, and organisations we work with, to provide feedback about any aspect of our operations or administration, and for any feedback in the form of a complaint to be handled with fairness.
Everyday Independence encourages an organisational culture of actively seeking customer feedback to strengthen public confidence, better inform planning and continually improve programs and services.
This policy informs:
How feedback and complaints are managed
Responsibilities of Everyday Independence’s management, team members and contractors
How responses and reports are handled.
Everyday Independence Complaints and Grievance policy