How we will work together

Before we commence working together we will provide you with an easy to read service agreement. This important document explains how we’ll work together. It includes what you can expect from us and what we expect from you. We have documents available in plain language to assist in communicating our agreements.

Some of the areas covered in our Service Agreements include:

  • Expectations of how we will behave towards each other
  • How we will collect, keep and share your personal information
  • Payment details
  • Changing or cancelling appointments
  • How you can complain

To find out more about our service agreements please read through our Factsheet or call 1300 179 131