August 12, 2020

With Melbourne under Stage 4 restrictions, we are focused on supporting you with therapy in ways that best meet your needs.

Continuing therapy is more important than ever in this period of uncertainty to help you and your family cope with the challenges that are occurring and to support you to enjoy your everyday life.

We are closely following all health advice issued by the Victorian Government to make sure we continue to provide therapy in a safe and effective way.

We will talk to you about whether we provide your therapy in person, or if it would be better to have your therapy session online or over the phone.

If your appointment is in-person, your therapist will follow strict hygiene standards including hand washing, keeping appropriate social distance, wearing a mask, and eye protection.

At the beginning of your therapy appointment, our therapists will ask questions related to COVID for any person present at the appointment.

All our therapists have an official Victorian Government Permitted Worker Permit that confirms they are providing a Permitted Service under Stage 4 restrictions.

If a team member is unwell, they will stay at home and will not be in contact with other team members or participants.

We’re also taking extra steps to ensure our therapy hubs are clean and hygienic environments for everyone.

How we will support you

We don’t want you to miss opportunities to work towards your goals or limit your participation. There are still lots of things you can do now safely to keep enjoying life even though it may be an anxious time.

Our therapist can support you to:

  • adjust your routine or adapt your self-care skills to keep healthy during this period.
  • review your goals and help you explore ways that you can still work on your therapy outcomes and what is important to you.
  • do your daily activities such as shopping or getting around the community which may be more challenging at the moment,  or support you if you are feeling anxious.

We can work with your support workers to build their capacity to support you, as they are likely to need extra skills at this time, or family members if needed.

What you can do to help

If you think you may not be able to make your appointment, please get in contact with us as soon as possible

Please remember that if you give us less than two business days’ notice of canceling an appointment there will be a cancellation fee. We will work with you to avoid cancellations as much as we can because missed appointments are missed opportunities for you to achieve your goals.

Supporting people in the Albury Wodonga area

With the closure of the New South Wales border to Victorians who are not eligible for a border permit, there may need to be changes to the way we deliver therapy services if you live in that region. The changes will be for the period that the NSW Border remains closed.

Therapy appointments will continue to be delivered either in person or online, depending on your circumstances and location. If you currently receive therapy from us in the region our Albury Wodonga team will be in contact with you to talk to you about the best way for you to access therapy during this time.

 We understand that you may have questions

Your Everyday Independence therapist can answer any questions you have about your therapy or your circumstances. Our Intake Team is also available on 1300 179 131 or via email