July 9, 2020

We are continuing to provide therapy services

With the reintroduction of stage 3 restrictions to parts of Victoria and the closure of the border with New South Wales, we wanted to assure the people living in metropolitan Melbourne and Mitchell Shire or in the Albury Wodonga region that we are continuing to provide therapy services.

We recognise that the recent changes may bring about new challenges if you live in these areas and we are here to support you to get through these challenges in the safest and most effective way to suit your individual circumstances.

Continuing therapy is more important than ever so you can continue working towards your goals and enjoy an everyday life.

Supporting people in Metropolitan Melbourne and Mitchell Shire

In-person appointments in your home or the community will continue with strict hygiene and screening in place.  If you are unable to have your appointment in person due to health concerns, we will work with you and your family to provide therapy over the phone or via video. Appointments will be rescheduled if necessary.

Our therapists and other team members are following strict hygiene standards including handwashing and keeping appropriate social distance everywhere we are working.

If a team member is unwell or meets the COVID-19 risk factors, they will stay at home and will not be in contact with other team members or the people we support.

We are taking extra steps to ensure our therapy hubs are clean and hygienic environments for everyone.

At the beginning of therapy appointments, our therapists will ask questions related to the virus of any person present at the appointment.

How we will support you

We don’t want you to miss opportunities to work towards your goals or limit your participation. There are still lots of things you can do now safely to keep enjoying life even though it may be an anxious time.

Our therapist can support you to:

  • adjust your routine or adapt your self-care skills to keep healthy during this period.
  • review your goals and help you explore ways that you can still work on your therapy outcomes and what is important to you.
  • do your daily activities such as shopping or getting around the community which may be more challenging at the moment,  or support you if you are feeling anxious.

We can work with your support workers to build their capacity to support you, as they are likely to need extra skills at this time, or family members if needed.

What you can do to help

We ask that you give us as much notice as possible if you believe you will be unable to make your appointment due to health concerns.

Please remember that if you give us less than two business days’ notice of canceling an appointment there will be a cancellation fee. We will work with you to avoid cancellations as much as we can because missed appointments are missed opportunities for you to achieve your goals.

Supporting people in the Albury Wodonga area

With the closure of the New South Wales and Victorian border, there will be temporary changes to the way we deliver therapy services if you live in the Albury Wodonga area.

This week, therapy appointments will be delivered either face to face or via telehealth, depending on your circumstances.  Our Albury Wodonga team will contact you to talk to you about the best way for you to access therapy now.

Our team members are currently applying for permits to allow them to cross the New South Wales border. We expect that these will be in place from Monday 13 July and that therapy services will continue as normal.

 We understand that you may have questions

Your Everyday Independence therapist can answer any questions you have about your therapy or your circumstances. Our Intake Team is also available on 1300 179 131 or via email mytherapy@everydayind.com.au