March 18, 2020

The spread of the coronavirus (COVID-19) in the Australian community is serious and we’d like to update the people we support and our referrers on how we are delivering therapy to look after everyone’s health.

We are committed to providing therapy in the safest and most effective way for each person’s individual circumstances.

Continuing therapy is more important than ever in this period of uncertainty to help the people we support and their families to cope with the challenges that are occurring and to support them to enjoy an everyday life.

Some of the ways your Everyday Independence therapist can support you during this time are:

  • Support you to adjust your routine or adapt your self-care skills to keep healthy during this period.
  • Review your goals and help you explore ways that you can still work on your therapy outcomes and what is important to you.
  • Provide therapy support if you are feeling anxious or need help with challenging activities like getting around the community.
  • We don’t want you to miss opportunities to work towards your goals or limit your participation. There are still lots of things you can do at the moment safely to keep enjoying life even though it may be an anxious time

We are working with people to ensure we provide therapy that meets their individual circumstances

For many people, therapy appointments in their home or community can continue if everyone in the therapy session has washed their hands and keeps a safe social distance from each other.

At the beginning of therapy appointments, our therapists will ask questions related to the virus of any person present at the appointment. If a face to face appointment isn’t possible, we will work with the person and their family to use an alternative way to provide therapy and appointments will be rescheduled if necessary.

We are exploring options such as telehealth for people who are unable to attend their therapy appointments in person.

We ask that people give us as much notice as possible if they believe they will be unable to make their appointment due to health concerns.  We will work with people to avoid cancellations as much as we can because missed appointments are missed opportunities for people to achieve their goals.

What are we doing to make sure we provide therapy in a safe and effective way?

Our therapists and other team members are following strict hygiene standards including hand washing and keeping appropriate social distance everywhere we are working.

If a team member is unwell or meets the COVID-19 risk factors they will stay at home and will not be in contact with other team members or the people we support.  We are actively following all health and travel advice issued by the Australian Government, including mandatory isolation periods for all team members returning from international travel.

We’re taking extra steps to ensure our therapy hubs are clean and hygienic environments for everyone. Including extra cleaning, especially of high touch areas like door handles and desktops.

 Information about COVID-19

Information on coronavirus (COVID-19) is available via the Coronavirus Health Information line which operates 24 hours a day, seven days a week on 1800 020 080

We will keep you updated of any changes

We will continue to monitor the situation and we will provide an update to the people we support, and to our referrers should there be any changes.

Let’s also support each other in the community. Look out for your neighbour, give them some toilet paper and, while we’re avoiding handshakes and hugs at the moment, a warm smile from a safe social distance can make someone’s day!